What's new

Chatbot Tammy’s service enhanced

  11/04/2024

• From  April 2024, Chatbot Tammy can answer enquiries about frequently asked questions of 17 participating departments. New topics include application for public housing and purchase of subsidised housing, land registry & tenancy matters, traffic facility & road works, environmental and food hygiene, as well as company registration.

• Tammy will undergo further training to learn common enquiries about all participating departments of 1823. Please stay tuned for updates from Tammy!

"Tell me@1823 v2" Mobile App has launched version 2.1.7

  02/04/2024

• "Tell me@1823 v2" mobile app has launched version 2.1.7 for stability improvement. You are welcome to download our mobile app.

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"Tell me@1823 v2" Mobile App has launched version 2.1.6

  20/02/2024

• "Tell me@1823 v2" mobile app has launched version 2.1.6 for stability improvement. You are welcome to download our mobile app.

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1823 wins Ombudsman's Award for Public Organisations and several customer service awards

  22/11/2023

• 1823 was bestowed with The Ombudsman's Award for Public Organisations at the presentation ceremony of the 26th Ombudsman Awards in recognition of its quality services to the public. 1823 staff also received The Ombudsman's Award for Officer of Public Organisations for the 18th consecutive year.  Separately, 1823 also received the Silver Award for Best Customer Centre in Technology Application and the Bronze Award for Best Customer Centre in Digital Transformation at the 24th Hong Kong Customer Contact Association Awards Ceremony.  For details, please click here.

"Tell me@1823 v2" Mobile App has launched version 2.1.5

  13/11/2023

• "Tell me@1823 v2" mobile app has launched version 2.1.5 for stability improvement. You are welcome to download our mobile app.

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Chatbot Tammy’s service enhanced

 06/11/2023

• From November 2023, Chatbot Tammy also answers enquiries on several new topics including getting a pet, handling wild animals and insects,  building works and building projects, rates and Government rent, as well as safety of electricity and electrical appliances.

• Tammy will be trained about common enquiries of the participating departments of 1823 by phase, so as to provide the public with information on a wider range of enquiries. Please stay tuned for updates from Tammy!

"Tell me@1823 v2" Mobile App has launched version 2.1.4

 04/10/2023

• "Tell me@1823 v2" mobile app has launched version 2.1.4 for stability improvement. You are welcome to download our mobile app.

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"Tell me@1823 v2" Mobile App has launched version 2.1.3

 14/08/2023

• "Tell me@1823 v2" mobile app has launched version 2.1.3 for stability improvement. You are welcome to download our mobile app.

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Public Holidays for 2024 is now available in 1823 Hong Kong Public Holidays iCal

 31/05/2023

• 1823 Hong Kong Public Holidays iCal now provides public holidays data for 2022-24. You are welcome to subscribe to our iCal. For users who have already subscribed to our iCal, your mobile devices will automatically update the information of public holidays for 2021-23 to information of 2022-24 after synchronisation.

About the Old “Tell me@1823” Mobile App

26/04/2023

• 1823 has launched a newly designed “Tell me@1823 v2” on 21 July 2022 and case submission and follow-up functions in the old mobile app have been de-supported since then. Starting from 15 May 2023, the server hosting the old app will cease operation and outdated notice will be displayed. Under certain circumstances, the mobile app may not work.

• You are welcome to download the new app “Tell me@1823 v2” or use other channels to contact us to continue using our service.

• Please note that the records of cases submitted through the old app will not be automatically migrated to the new app.  Please save your case records if necessary.

1823 participates in the InnoEx 2023

21/04/2023

• 1823 showcased its chatbot and revamped Mobile Application "Tell me@1823" at the Smart Hong Kong Pavilion of InnoEx 2023.

• The InnoEx 2023 was held at the Hong Kong Convention and Exhibition Centre from 12 to 15 Apr 2023.  If you wish to revisit the exhibition, please click here to visit the virtual booths of the Smart Hong Kong Pavilion.