In view of the COVID-19 epidemic, 1823 now accords priority to calls related to the epidemic and environmental hygiene issues, and the processing time for other calls and enquiries and complaints received from written channels may be lengthened. We apologise for any inconvenience caused.
Since 28 Jan, 1823 has resumed handling of enquiries and complaints received from written channels such as email, mobile App, web form and SMS.
For information on the special work arrangements for the participating departments of 1823, please click here.
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