6 Jun 2026 Sat
Handle enquiries, compliments and suggestionsfor 23 participating departments
Receive requests for/ complaints on all government services
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1823

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FAQ

Service Categories All service categoriesAll
Application for Public Housing and Purchase of Subsidised Housing
Rates & Government Rent
Land Registry & Tenancy Matters
Buildings Works & Buildings Projects
Employment and Employees' Rights
Financial Assistance for Education and Working Family Allowance
Social Security
Public Transportation and Motoring Matters
Traffic Facility & Road Works
Postal Services
Culture, Libraries, Recreation and Sports
Environmental and Food Hygiene
Getting a Pet, Handling of Wild Animals & Insects
Cemeteries, Crematoria and Private Columbarium
Company Registration
Safety of Electricity and Electrical Appliances
Others
Application for Public Housing and Purchase of Subsidised Housing
Rates & Government Rent
Land Registry & Tenancy Matters
Buildings Works & Buildings Projects
Employment and Employees' Rights
Financial Assistance for Education and Working Family Allowance
Social Security
Public Transportation and Motoring Matters
Traffic Facility & Road Works
Postal Services
Culture, Libraries, Recreation and Sports
Environmental and Food Hygiene
Getting a Pet, Handling of Wild Animals & Insects
Cemeteries, Crematoria and Private Columbarium
Company Registration
Safety of Electricity and Electrical Appliances
Others
Departments List of 23 participating departmentsAll
Agriculture, Fisheries and Conservation Department

Agriculture, Fisheries and Conservation Department

Architectural Services Department

Architectural Services Department

Buildings Department

Buildings Department

Civil Engineering and Development Department

Civil Engineering and Development Department

Companies Registry

Companies Registry

GovHK, Digital Policy Office (DPO)

GovHK, Digital Policy Office (DPO)

Drainage Services Department

Drainage Services Department

Electrical and Mechanical Services Department

Electrical and Mechanical Services Department

Food and Environmental Hygiene Department

Food and Environmental Hygiene Department

Greening, Landscape & Tree Management Section, Development Bureau

Greening, Landscape & Tree Management Section, Development Bureau

Highways Department

Highways Department

Hong Kong Housing Authority & Housing Department

Hong Kong Housing Authority & Housing Department

Hongkong Post

Hongkong Post

Labour Department

Labour Department

Government Rent and Premium Unit, Lands Department

Government Rent and Premium Unit, Lands Department

Leisure and Cultural Services Department

Leisure and Cultural Services Department

Marine Department

Marine Department

Rating and Valuation Department

Rating and Valuation Department

Social Welfare Department

Social Welfare Department

The Land Registry

The Land Registry

Tobacco and Alcohol Control Office, Department of Health

Tobacco and Alcohol Control Office, Department of Health

Transport Department

Transport Department

Working Family and Student Financial Assistance Agency

Working Family and Student Financial Assistance Agency

Agriculture, Fisheries and Conservation Department

Agriculture, Fisheries and Conservation Department

Architectural Services Department

Architectural Services Department

Buildings Department

Buildings Department

Civil Engineering and Development Department

Civil Engineering and Development Department

Companies Registry

Companies Registry

GovHK, Digital Policy Office (DPO)

GovHK, Digital Policy Office (DPO)

Drainage Services Department

Drainage Services Department

Electrical and Mechanical Services Department

Electrical and Mechanical Services Department

Food and Environmental Hygiene Department

Food and Environmental Hygiene Department

Greening, Landscape & Tree Management Section, Development Bureau

Greening, Landscape & Tree Management Section, Development Bureau

Highways Department

Highways Department

Hong Kong Housing Authority & Housing Department

Hong Kong Housing Authority & Housing Department

Hongkong Post

Hongkong Post

Labour Department

Labour Department

Government Rent and Premium Unit, Lands Department

Government Rent and Premium Unit, Lands Department

Leisure and Cultural Services Department

Leisure and Cultural Services Department

Marine Department

Marine Department

Rating and Valuation Department

Rating and Valuation Department

Social Welfare Department

Social Welfare Department

The Land Registry

The Land Registry

Tobacco and Alcohol Control Office, Department of Health

Tobacco and Alcohol Control Office, Department of Health

Transport Department

Transport Department

Working Family and Student Financial Assistance Agency

Working Family and Student Financial Assistance Agency

Top Enquiries More top enquiriesMore
What are the eligibility criteria for Old Age Living Allowance? What is the amount of assistance payable?
Social Welfare Department
What are the eligibility criteria for Old Age Allowance? What is the amount of assistance payable?
Social Welfare Department
What are the eligibility criteria for Disability Allowance? What is the amount of assistance payable?
Social Welfare Department
What are the eligibility criteria for the Comprehensive Social Security Assistance (CSSA) Scheme? What is the amount of assistance payable?
Social Welfare Department
What are the application procedures and the payment arrangements for Old Age Allowance / Old Age Living Allowance?
Social Welfare Department
What is Continuous Contract ? What is the new requirement ("468 Rule") which will take effect from 18 Jan 2026?
Labour Department
How to register to use the fitness room of the Leisure and Cultural Services Department?
Leisure and Cultural Services Department
How to apply for a full driving licence after the probationary driving period?
Transport Department
Can members of the public lodge complaints to the Food and Environmental Hygiene Department if water dripping from air-conditioner causes nuisance to other people?
Food and Environmental Hygiene Department
Are employees entitled to sickness allowance if medical certificate can be presented?
Labour Department
Last Review Date: 1 Sep 2025
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